The Importance of Listening

18 09 2009

Listen UpMajor brands and corporations are beginning to find the value in social media marketing, yet many still do not know how to begin the process. It is easy to set up a Facebook fan page, Twitter account, Flickr photo stream etc. but what exactly does this accomplish and why choose these social media sites? The main-stream buzz around social media has created almost a clarion call amongst executives to undertake social media initiatives. What many do not realize is that social media marketing must be executed with a clear strategy consisting of strong metrics, objectives, and goals. The “ease-of-use” of these technologies has really created a tremendous problem within the marketing world, in which marketers are throwing out traditional long-term planning and strategy development to jump head first into so-called “social media marketing.” One of the most critical components of social media marketing is determining how to effectively engage the target audience before even attempting to do so. This can be accomplished by listening to the conversations that are already occurring online even before building that Facebook fan page or Twitter account, a step that many marketers forgo. As marketers it is essential that we understand this critical step in social media marketing.

WHY WE LISTEN

Today, more than ever, people research products and services online before making a purchase. Social media marketing utilizes a pull strategy allowing customers to reach out to products, services, and brands, relevant to their own experiences, via the web and social media sources. Therefore, it is important organizations know how to engage their audience to provide some sort of value, in a relevant manner. Through the process of listening, organizations can find where/why the audience looks for products and services, and determine how to effectively reach them.

A VIRTUAL FOCUS GROUP

Listening to the online audience essentially serves as a virtual focus group. Conversation occurs across a wide array of social web components such as ratings/review sites, blogs, multimedia sites, wikis, and social networks. Listening reveals insight into satisfaction, brand association, brand loyalty, product ideas, product improvements, demographics, competitor activities, market opportunities etc. Once organizations have gained a deep understanding of the online audience, strategic objectives and relevant success metrics can be defined to develop a measurable social media or marketing strategy.

LISTEN BEFORE ENGAGING

Social media marketing allows organizations to establish meaningful and impactful connections with their target audience that may lead to valuable long-term relationships. Social media marketing works similar to offline conversations and business networking. A dialogue is established in which both parties exchange thoughts and ideas. The exchange allows individuals to find relevant connections, which may then lead to a valuable relationship. It is necessary for companies to begin the process with social media monitoring, to first listen to conversations already occurring online. Listening and analyzing to the on-going social communication produces valuable insights that are then used to effectively engage the target audience. 

What are your thoughts on the importance of listening in social media marketing?

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Five Ways to Create an Engaging Artist/Musician iPhone App

30 07 2009

AppsYesterday, I posted my analysis on 10 iPhone artist/musician applications and their content strategies. After analyzing my findings and thinking about what is currently available in the music app world,  I came up with five content strategy suggestions for musicians, marketers, app developers, and labels to create more engaging and value-oriented artist/musician apps. Each of these strategies offers some sort of value to the music fan that will always keep them coming back and may one day create a valuable revenue stream for some artists. 

 

1. Use OpenID technology such as Facebook Connect and utilize existing social networks to create a community.

The problem I found with most of these apps is that their community platforms exist only within the application itself.  This means that you can only communicate with other people logged onto the app, normally strangers, without any sort of identification or profile. This creates chat-rooms full of spam, wingdings (smiley faces and what not), and fragmented conversation that is really more annoying than interesting. The solution to this problem lies in OpenID technology such as Facebook Connect, which may soon proliferate the web.  Allowing users to log-in to the app using an existing profile, such as their Facebook account, would open the app up to a world of possibilities.  Social gaming companies such as Zyng and Playfish are perfect examples of app developers harnessing the power of Facebook’s word-of-mouth/viral capabilities.  Facebook Connect might be the easiest solution to creating an engaged community, because lets face, when you fall in love with a band/musician/artist, the first person you to tell “You gotta hear this!” is a good friend. 

2. Provide lots of content ranging from photos, videos, artist information, podcasts, FREE music etc. and make sure its quality content.  

Every should have the ability to stream FULL tracks from the artist.  Why would I download a musicians iPhone app if I can’t even listen to their music?  This seems like the most basic value that a music application can offer to a consumer. This doesn’t necessarily mean you have all your music streamed for free (although I strongly believe that it should be), but a music app that doesn’t offer any sort of music seems counter intuitive.   It’s also possible to post content directly to the applications photo and video portals, but this can also become very troublesome.  If you want to see what I mean, download the Lady Gaga app and watch an episode of her mobile show and compare it to the mobile show on the Soulja Boy app.  The difference is good quality produced content compared to a shaky iPhone video camera taking poor quality video of the every-day life of Soulja Boy.  While there’s a case for approaching video content in both of these ways, at least make sure its meets some quality standards. 

3. Allow and encourage user generated content

The only app that offered access to some type of user generated content was the Dave Mathews Band mobile app with photo sharing capabilities. Allowing fans to upload content to the app creates an interactive and immersive experience while also providing tons of unique content for the app. The apps could also link to existing social sites focused on user generated content such as Youtube and Flickr. Really, the mobile music app could be utilized to access an the artist’s entire cohesive web-presence with the touch of a button – I think there’s value in that. 

4. Create or enable the artist radio

When I heard about Irving Azoff’s partnership with Clear Channel to create a.p.e. (Artists Personal Experience) I thought “Brialliant!”  Who else would be the perfect tastemaker for new music other than your favorite artists themselves.  Not only that but if you love an artist’s music, your bound to be interested in their musical influences, experiences, and idols.  So why not integrate something that provides this entertainment in the artist’s mobile app? An artist specific radio station playing a similar type of genre, or music that influenced an album, or the band’s monthly new music picks…. the possibility of creating interesting and engaging content is practically limitless.  Another way to approach this would be to just include podcasts on the app – but I feel like this concept could be stretched to create something pretty unique. 

5. Offer interactive content such as mixing, re-mixing, social games etc. etc.

Make the content interactive.  This can be achieved in a number of ways such as allowing users to remix, mix, or interact with the audio content itself.  An approach that many major brands have been using within mobile apps is integrating interactive games into the applications.  This is where you have to get creative and come up with some a game that is relevant to the music, artist, and associated content. It could be something as simple as a trivia game, but allowing users to interact with the content will create a fun, unique, valuable experience for fans that will have them coming back for more.

What other ideas do you have to improve the current artist/musician app?

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